New York Attorney General Letitia James announced in May 2022 a lawsuit against Robert Scores and his Dutchess County tow operator Bobby's Towing, alleging illegal tows, overcharging, and falsifying tow tickets in what her office described as harassment of consumers, according to the New York Attorney General's office. The action sought restitution, a $100,000 bond before any return to towing, and $20,000 in state penalties.
Operator takeaway
AG Letitia James has used Bobby's as a template in subsequent New York actions. If you operate in New York and use anything other than a per-call invoice with a customer signature, audit the gap.