The Seattle Times reported that Oregon Attorney General Ellen Rosenblum's office filed suit against Portland-based Retriever Towing in 2022 after receiving 261 consumer complaints over a five-year span alleging the company removed cars from parking lots in the Portland metro area without the signed permission of the lot owners that Oregon's 2018 reforms require, according to the Seattle Times. The complaint sought restitution and penalties.
Operator takeaway
Oregon's 2018 signed-permission rule has teeth. If you do private-property towing in Oregon, every lot you serve should have a fresh signature on file and your driver should know which lot the signature covers.